Privacy

Your information, handled plainly.

This page explains what personal information we collect, why we collect it, and what you can do about it. We have written it in plain language, the same way we talk about your numbers, so you can read it once and know where you stand.

Stratborne serves clients in Canada and Nigeria. This notice is given by Stratborne Inc. This is the Canada version, written to align with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

In short

We collect what you share with us, plus the basic technical details your browser sends.
We use it to answer your enquiry, do the work you ask for, meet our obligations, and keep our systems secure.
We do not sell your personal information, and we do not use it for advertising.
You can ask to see the information we hold about you, correct it, or have it deleted.

Which law applies to you

If you are in Canada, your personal information is handled in line with PIPEDA. That gives you the right to know what we hold, to access and correct it, and to raise a concern with the Office of the Privacy Commissioner of Canada.

What we collect

The information you share when you book your diagnostic, contact us, or work with us, plus the basic technical details your browser sends. We keep the list short and tell you why each item is here.

Why we collect it

To answer your enquiry, deliver the work you have asked for, meet our professional and legal obligations, and keep our own systems secure. We do not collect information we do not have a clear use for.

How we use it

We use your information to do the work, communicate with you about it, and improve how we deliver it. We do not sell your personal information, and we do not use it for advertising.

Where your information lives

We are clear about where your data is stored and processed, including any handling outside your home country, so you always know which protections apply.

Your rights

You can ask to see the information we hold about you, correct it, or have it deleted, and you can withdraw consent where consent is the basis we rely on. We explain how to make each request, and how quickly we respond.

How we keep it safe

We apply practical security measures matched to the sensitivity of the information, and we keep it only as long as we need it before securely disposing of it.

Questions and complaints

Reach out to us first and we will work it through with you. You also have the right to raise a concern with the Office of the Privacy Commissioner of Canada if you are not satisfied.

The final wording of every section above is governed by compliance-language-baseline.md. The copy here is plain-language placeholder text and is not the binding privacy notice.

Have a question about your information, or want to make a request? We would rather hear from you directly and work it through together.